Terms & Polices

Welcome to Bespoke by io ♡

By accessing and purchasing from our website, you agree to the following terms and policies. Please read them carefully before placing an order.

Handmade Products

Each item is carefully handmade with love and attention to detail. Due to the handmade nature of our products, slight variations may occur, making every piece unique and bespoke.

Orders, Processing & Shipping

All items are handmade to order with care and attention to detail. Please allow up to 5 business days for your order to be made. Orders will be shipped on the 6th business day. Processing times may vary depending on demand and product availability.

Once your order has been shipped, Bespoke by io is not responsible for delays caused by postal services, lost parcels, or incorrect shipping information entered at checkout.

Returns & Exchanges

Due to the handmade nature of my products, I do not accept returns, exchanges, or cancellations. Every item is carefully inspected before being sent to ensure it meets my quality standards.

If your order arrives damaged or incorrect, please contact us within 3 days of receiving your order.

Product Care

To ensure the longevity of your handmade pieces, we recommend handling all items with care and following our dry clean only policy.

Privacy

Your personal information is kept secure and will only be used for order processing, customer service, and communication regarding your purchase.

Changes to Policies

Bespoke by io reserves the right to update or modify these terms and policies at any time without prior notice.

If you have any questions, please fill out the contact form below and we will get back to you as soon as possible ♡